Cannot update firmware
We suggest you charge your watch, reboot it, unpair the watch from Amazfit app and re-pair it to have a try. After that, please update the firmware.
Please check the following steps to update your firmware:
*Please connect the watch to the Amazfit app.
*From the watch home screen, swipe down to access Settings.
*Tap Settings to open.
*Swipe UP until you find Update.
*Tap Update to check for updates
Please note: The update may take 5 minutes or longer due to the GPS firmware upgrade.
Please make sure your watch is fully charged and is connected to a WiFi network of 2.4 Ghz before updating.
If you still have the same issue, please submit a feedback from your watch（Swipe down from the watch screen-- Settings--Feedback) and your Amazfit app (APP--Profile--Feedback), and also send your Amazfit ID (APP--Profile--ID) here. Our tech support will help locate the issue.
And please refer the links below on how to submit the feedback: