What if the app cannot find the device?

If you cannot find the earbuds during the pairing process, it is likely that the earbuds are not in the pairing state. The app will prompt you to check the status of the indicator on the charging case. If the LED indicator does not flash, press and hold the button on the back of the charging case as instructed until the white light flashes, and then try to search for and pair with the earbuds again.