Why won't my Bip connect/sync?

a)Check battery level: If you cannot connect, make sure your Amazfit Bip is fully charged. Place your device on the charger base for 10 minutes, remove from the charger base and try connecting again.

b)Force quit and reopen Zepp App

c) If it doesn’t sync, close the app and turn off and on the Bluetooth on your phone, reopen the app and try connecting again.

d) Reboot your phone  

e) Uninstall/Install mobile application:

f) For Android : Erase Bluetooth cache and data

Go to Setting ➡ Application Management ➡ More Application ➡ All ➡ Bluetooth Shared ➡ Clear Data

For IOS

Go to phone settings to find Bluetooth setting and then remove the Amazfit device. To do so, tap on the icon next to the Amazfit and tap Forget this device. Toggle Bluetooth OFF and ON. Re-open App and try connecting again.

If still failed, please use another phone to have a try. 

Note: Please keep away from other Bluetooth devices when connecting



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