IOS Notifications and Reminders Guide

When Binding a new device with Zepp, you will receive the pop-up of "Pairing Request" or "Notification Permission." Please select "Pair" or "Allow."

1. Go to “Settings” > “Bluetooth.”
2. Make sure "Bluetooth" is enabled.
3. Ensure your device shows as "Connected."
4. For iOS 13 and above, tap the info icon ⓘ next to your device, then turn on "Share System Notifications." If you do not see the info icon, go to Zepp App > "Device" > "Notifications & Reminders" > "App Notifications," enable a notification for any app, re-pair via Bluetooth, and allow notifications when prompted by the system.

1. Go to “Settings” > “Notifications.”
2. Under "Notification," select the app you want to receive notifications from and enable "Allow Notifications".
3. Under "Alerts," check "Lock Screen," "Notification Center," and "Banners".
4. Tap “Show Previews” and select “Always”.

1. Go to Zepp App > "Device" > "Notifications & Reminders" > "App Notifications."
2. Enable notifications for the apps you wish to receive alerts from in the list below.

For devices running ZeppOS and non-ZeppOS devices

• ZeppOS devices : If an app is not on the list but you want to receive notifications, ensure your phone and device are connected via Bluetooth, then manually send a message from your wanted app to receive a notification. You should then find the app in the "App Notifications" list and enable it.
• Non-ZeppOS devices : If an app is not on the list but you want to receive notifications, enable the "Other" option.

Enable SMS reminders in the Zepp App: Go to Zepp App > "Device" > "Notifications & Reminders" > "Incoming SMS".

1. Enable email reminders in the Zepp App: Zepp App > "Device" > "Notifications & Reminders" > "Incoming email"

1. Go to your phone's "Settings" > "Mail" > "Notifications" > "Custom Notifications." Select the email account you wish to receive notifications, and enable "Alerts."
2. If a "Remind Me" option is present under "Custom Notifications," ensure that "Remind Me" alerts are enabled.

Go to WhatsApp > "Settings" > "Notifications" to confirm that "Show Notifications" is enabled.

If you cannot receive messages from the contact, go to the contact's information page and check that "Mute" and "Disappearing Messages" are off, and that the contact is not blocked.

WhatsApp supports login on both mobile and desktop. If your device is still not receiving notifications, it’s recommended to log out of the desktop version and try again.

WeChat allows users to disable phone notifications when also login via PC. To make sure you can receive the phone notification. Go to WeChat > "Logged in Devices" on your phone to verify that "Phone Notifications" are enabled.

Go to Line > "Settings" > "Notifications" and check that "Notifications" and "New Message Notification" are enabled. Make sure "Do Not Disturb" is turned off.

Follow these steps to check your device settings

1. Go to "Settings" and select "Bluetooth," ensuring it is enabled.
2. Swipe down to open the "Control Center" and ensure "Do Not Disturb," "Sleep Mode," and "Theater Mode" are off, as notifications will not be received when these are enabled.
3. Notifications vibrate by default. If you need the screen to light up, go to "Settings" > "Display" and enable "Light up on Notifications".

• Ensure all settings above are correctly configured.
• Confirm that notifications can be received in your phone's Notification Center.
• Ensure that your phone and device are connected via Bluetooth.

If your device receives notifications but a specific app is not, check the "Phone Notification Settings," "Zepp App Notification Settings," and "Common App Settings" sections above. Possible causes include:

• The app is running in the foreground on the phone, so notifications are not sent to the device.
• "Notification Center" is not selected. Or "Show Previews" is not set to "Always".

Try the following steps:

• Toggle Bluetooth on and off on the phone.
• Toggle "Share System Notifications" under Bluetooth settings.
• Toggle "App Notifications" and individual app notifications in the Zepp App.
• Restart your phone and device.

For ZeppOS devices, connect your phone and device via Bluetooth, then trigger a notification from the app on your phone. You should then find the app in the "App Notifications" list.

For non-ZeppOS devices, if a phone app not listed needs notifications, enable the "Other" option.

In theory, any app that can push notifications to the phone's Notification Center can support notification reminders, including:

• System apps : Phone, SMS, Mail, etc.
• Third-party apps : WhatsApp, Line, WeChat, Facebook, etc.

To receive notifications from a phone app on the device, first ensure the app is installed on the phone and correctly configured as per the guide above.

If the app's notifications do not appear in your phone's Notification Center, double-check and follow the steps above to check settings and ensure the Notification Center displays the app's notifications.

If you are still unable to receive app notifications, you may go to the feedback page on the device page's upper left corner, as shown below:

To help diagnose the issue accurately, please:

• Describe the issue in detail.
• Upload screenshots showing the app notification toggle status, and the phone’s Notification Center with the app notification included.
• Select the option to upload app logs and device logs.