Why can't my Amazfit GTS show caller ID but phone number on incoming calls?

1. Open the Amazfit App and toggle on the "Show Contact Information" option in "Profile"->"Amazfit GTS"->"Incoming Call". When the mobile phone receives an incoming call, the caller name will be displayed on the watch.

2. Check and open the contact permissions read by the amazfit App.

3. Check whether the third-party security app is installed on the mobile phone (the authorization management on the third-party security software is required to enable the permission for Amazfit app to read the contact). If you have third-party security software, please stop third party security app first then try again.