Cannot charge

You can long press the up key on the right side of the watch for 6 seconds to turn on the watch.

If your watch isn't turning on, please try the following:

A) Check battery level. If its battery drains, please charge it for 15 minutes and then check if you can turn it on.

B) If your watch can show charging interface when charging, but you can not turn it on by long press the home button, please contact the seller to see if you can return the watch for repairing.

C) If your watch displays blue and then black screen when you long press the home button, please check if you charge the device properly. Make sure your device is connected securely to the charger and press or adjust to make them connected tightly. Then, check if the USB port, charging adaptor, outlets or the charger is faulty.

If your watch doesn’t show charging interface and can not turn on, please check the following steps:

a. Check if it is connected securely to the charging base. If not, press or adjust to make them connected tightly.

b. Check if the USB port, charging adapter, outlets or the charger is faulty. We recommend you charge it with your PC or phone charger (Rated input voltage: DC 5.0V ; Input current: 500mA).

c. Check if the charging contacts on the back of the watch or the charging base are dirty.

If they are dirty, please use a toothbrush with rubbing alcohol to clean the charging contacts on the back and soak a cotton swab with alcohol, then press it to the charging pins on the charging base carefully. Please do not scrape the contacts with a wire brush or anything metal because this may damage the plating and cause corrosion. Please clean them thoroughly and make sure that no debris from the swab is left behind. Then , wipe with a dry cloth or tissue and try charging again.

d. If the above steps doesn’t work, please use a new charger to have a try.

If the issue still persists, please contact the seller to see if you can return it for further test.