No caller ID on incoming calls

Please check if you have installed other management software on your phone.  If yes, please make sure you allow Amazfit App to read your contacts. If not, please attempt the following steps:

Android:

1.Go to Settings ➡ Applications ➡ Application manager ➡ Amazfit app➡ Permissions ➡ tap the toggle next to each permission to turn it on 

2. Go to Settings ➡ Privacy and safety ➡ Add permissions ➡ Contacts ➡ turn on Amazfit app

iOS:Open the phone Settings➡Notifications➡Phone➡toggle on all the alerts. 

If the issue persists, please submit a feedback from the watch and Amazfit App.  Also send us the Amazfit ID to help us locate the issue.