Why won’t my Amazfit Band 2 connect/pair?

a)Check battery level: If you cannot connect, make sure your Amazfit Band 2 is fully charged. Charge your device for 10 minutes and try connecting again.

b) Force quit and reopen Amazfit app

c) Turn off and on the Bluetooth on your phone

d) Reboot your phone 

e) Keep away from other Bluetooth devices and try again. 

For Android : Erase Bluetooth cache and data

Go to Setting ➡ Application Management ➡ More Application ➡ All ➡ Bluetooth Shared ➡ Clear Data

For IOS

Go to phone settings to find Bluetooth setting and then remove the Amazfit device. To do so, tap on the icon next to the Amazfit Cor and tap Forget this device. 

If still failed, please use another phone to have a try. 

If the above steps don’t work, please write and submit a feedback ( APP >> Profile>> Feedback) through Amazfit APP and send us your user ID (APP >> Profile >> Feedback>>User ID) to help us troubleshoot your issue.

Note: If your device has paired to another mobile phone before, please keep this phone away from your device or turn off Bluetooth on that phone when you try to pair it with a new phone.