Why isn't my Bip Charging?

Normally, watch will show a charging interface when charging.

If your Bip is not charging properly, please check the following steps to troubleshoot your issue.

1. Check if Bip is connected securely to the charging base. If not, press or adjust to make them connected tightly.

2. Check if the USB port, charging adapter, outlets or the charging base is faulty.

3. Check if the charging contacts on the back of the Bip or the charging base are dirty.

If they are dirty, please use a toothpick or a toothbrush with rubbing alcohol to clean the charging contacts on the back and soak a cotton swab with alcohol, then press it to the charging pins on the charging base carefully. Please do not scrape the contacts with a wire brush or anything metal because this may damage the plating and cause corrosion. Please clean them thoroughly and make sure that no debris from the swab is left behind. Then , wipe with a dry cloth or tissue before charging.

4. For new watches, please remove the watch screen protector before charging your device.